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Résumé
Employment
User Experience Designer
Software Manufacturer, Content Management Systems
2011 - present
Dortmund, DE
Dortmund, DE
Support Engineer, Microsoft Exchange Server
Hardware Manufacturer, Server Systems
2008
Dublin, IE
Dublin, IE
- Provided SLA-based second-level support (including diagnosis and troubleshooting) of Microsoft Exchange Server organizations and all related technologies to B2B customers
- Software: Microsoft Exchange Server, Microsoft Windows/Windows Server, Active Directory, Internet Information Services, messaging protocols, Microsoft Office Outlook
Technical Operations Engineer
Software Manufacturer, Storage Systems
2006 - 2007
Chicago, IL, US / Dortmund, DE
Chicago, IL, US / Dortmund, DE
- Maintained internal business systems with a focus on GNU Linux/Windows networks, groupware, authentication/authorization, databases and service monitoring
- Planned extensions and changes of network infrastructure as part of change management team
- Provided second-level support to all staff, including troubleshooting, conducting training and maintaining documentation
PC Lab Coordinator
Illinois Institute of Technology, Office of Technology Services
2004 - 2006
Chicago, IL, US
Chicago, IL, US
- Coordinated operations of 9 public, on-campus computer labs
- Trained and supervised up to 60 student employees
- Managed external lab bookings from initial requests to execution
- Provided second-level support and collaborated with IT Support Desk
PC Lab Assistant
Illinois Institute of Technology, Computing and Network Services
2001 - 2004
Chicago, IL, US
Chicago, IL, US
- Assisted visitors of on-campus computer labs (students, lecturers, etc.)
- Provided technical support for users of business and special-interest software as well as hardware peripherals
Education
Professional Advancement, IT Systems Engineer
COMCAVE.COLLEGE
2009
Dortmund, DE
Dortmund, DE
Bachelor of Science, Computer Engineering
Illinois Institute of Technology, Armour College of Engineering
2001 - 2005
Chicago, IL, US
Chicago, IL, US
- Graduated with honors
- PC Lab Coordinator, Office of Technology Services, 2004-2006
- PC Lab Assistant, Computing and Network Services, 2001-2004
- Project Manager, Interprofessional Projects software development, 2004-2005
- Features writer, student newspaper Tech News, 2001-2002
High School Diploma
La Lumiere School
1998 - 2001
La Porte, IN, US
La Porte, IN, US
- Graduated with high honors
- Tutorial coordinator and tutor, 1999-2001
- Senior Editor and Layout Designer of the yearbook Lamplighter, 1999-2001
- Webmaster and Web Designer of school web site, 1998-2001
- Team member, Science Olympiad (regional and state competitions), 1998-2001
- Athletics manager of soccer, wrestling and track teams, 1998-2000
Noteworthy Projects
Team Member: Software Installation/Configuration Methodology
Software Manufacturer, Storage Systems
2006 - 2007
Chicago, IL, US / Dortmund, DE
Chicago, IL, US / Dortmund, DE
- Designed and implemented programmatic installation procedures of the company's own software products
- Created and updated software documentation (development and user manuals) in cooperation with development and QA teams
- Implemented a single sign-on solution including LDAP backend and certification services
- Software: CentOS GNU/Linux, Microsoft Windows Server 2003, internally developed storage cloud software, Apache Tomcat, JBoss, EJBCA, OpenLdap, Active Directory, VMware ESX Server, Microsoft Office, Adobe Creative Studio
Project Lead: Groupware Implementation/Integration
Software Manufacturer, Storage Systems
2006 - 2007
Chicago, IL, US
Chicago, IL, US
- Planned and implemented groupware functionality and integration with legacy systems, designed authentication and authorization as a single sign-on solution in a heterogeneous Windows/Linux network
- Authored documentation and training materials; conducted staff training
- Software: Microsoft Windows Server 2003, Microsoft Exchange Server 2003, Active Directory, Services for UNIX, OpenLDAP, Postfix, Courier MTA, GNU MailMan, MailScanner, SpamAssassin, Microsoft Office
Project Lead: VoIP Telepresence/Conferencing System
Software Manufacturer, Storage Systems
2006
Chicago, IL, US
Chicago, IL, US
- Design and installation of a company-wide PBX to provision conferencing and telepresence functionality with single sign-on capability and integration with groupware systems
- Authoring of user documentation and training materials; design of employee training
- Software: CentOS GNU/Linux, Asterisk, Apache httpd, MySQL Server, OpenLDAP, Postfix, MediaWiki
Project Lead: Knowledge Management Software "iKNOW"
Illinois Institute of Technology, Office of Interprofessional Studies
2004 - 2005
Chicago, IL, US
Chicago, IL, US
- Managed software development team including both student and faculty members during planning, development and experimental roll-out stages
- Developed project plans, feature roadmaps, functional as well as UX test designs and use case studies
- Chaired panel and training sessions with stakeholders of software roll-out
- Software: Debian GNU/Linux, Apache httpd, MySQL Server, PHP, Apache Tomcat, Microsoft Office
Project Lead: Scoping Medical Informatics
Illinois Institute of Technology, Office of Interprofessional Studies
2003
Chicago, IL, US
Chicago, IL, US
- Managed project team including both student and faculty members
- Developed project plans and use case studies
- Conducted user experience research and co-authored research paper setting the course for future work of this interprofessional project
Volunteer/Non-Profit Projects
Musician & Sound Designer
Nadim Haque / No Acronym
2004 - present
Chicago, IL, US / Dortmund, DE
Chicago, IL, US / Dortmund, DE
Web Designer / Webmaster / Publicist
diverse music-related projects and bands
2003 - present
Chicago, IL, US / Dortmund, DE
Chicago, IL, US / Dortmund, DE
Noteworthy projects include:
- Unsung Productions
- implementation with Drupal with a custom-built theme and module extensions
- information architecture, strategy, web design, server administration
- The Crimson Jazz Trio (dormant; band no longer active)
- implementation with Typo3
- web design, server administration, photography
- Krimson News (defunct, no longer available)
- systems administration, web design, co-editor
Web Designer / Webmaster / DTP-Consultant
La Lumiere School
1998 - 2004
La Porte, IN, US
La Porte, IN, US
Systems Administrator
Travel Agency
1994 - 2002
Berlin, DE
Berlin, DE
Certifications
Microsoft Certified IT Professional (MCITP)
- Enterprise Administrator
- Enterprise Desktop Support Technician 7
- Enterprise Messaging Administrator 2010
- Virtualization Administrator 2008 R2
Microsoft Certified Systems Administrator (MCSA)
- Windows Server 2003
Microsoft Certified Systems Engineer (MCSE)
- Windows Server 2003
Microsoft Certified Technology Specialist (MCTS)
- Exchange Server 2007, Configuration
- Exchange Server 2010, Configuration
- Internet Security and Acceleration (ISA) Server 2006, Configuration
- Windows 7, Configuration
- Windows Mobile 6.5, Configuration
- Windows Server 2008 Active Directory, Configuration
- Windows Server 2008 Applications Infrastructure, Configuration
- Windows Server 2008 Network Infrastructure, Configuration
- Windows Server 2008 R2, Client Virtualization
- Windows Server 2008 R2, Server Virtualization
- Windows Vista, Configuration